Shipping and Return
Our shipping rates are as follows:
For delivery within Australia
- Regular Post: $10
- Express Post: $20
- Orders over $250 - Express Post: free delivery
For delivery outside Australia
- Registered Post International
- NZ - $25
- Asia Pacific - $28
- USA/Canada/Middle East - $28
- Other destinations - $34
- Orders over A$250 - Registered Post International: free delivery
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
Refund and Returns
Your satisfaction is our priority.
If your item is faulty upon receipt or is not as described, we will exchange the item or refund your credit card.
All returns are subject to our receipt of the item within 7 days of purchase. Items must be returned in their original packaging and in an unused condition.
Items that cannot be exchanged: earrings for pierced ears (for hygiene purpose) and gift card.
Our return, exchange and warranty policies do not apply to discounted and sale items.
To return an item, please send it to:
63 William street Paddington 2021 NSW
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.