Refund policy

Love Persimmon Returns Policy

 

🔁 Change of Mind Returns

We offer exchanges on full-price items for change-of-mind within 7 days of purchase, provided:

  • Proof of purchase is provided
  • The item is unused and in original condition
  • All original packaging and tags are attached

We do not offer refunds for change-of-mind purchases.

Change-of-mind exchanges are provided at our discretion.

🏷️ Sale & Discounted Items

Items purchased on sale or promotion are final sale and are not eligible for exchange or refund for change-of-mind.

This does not affect your rights under the Australian Consumer Law if an item is faulty or not as described.

💎 Hygiene Policy

For hygiene reasons, earrings for pierced ears cannot be returned or exchanged unless they are faulty or not as described.

⚖️ Faulty or Defective Products (ACL)

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law.

Depending on the issue, this may include:

  • Repair
  • Replacement
  • Refund

For major failures, you may choose a refund or replacement. For minor failures, we will provide a repair, replacement, or refund within a reasonable time.

We may assess the item to determine the appropriate remedy.

🚫 Exclusions

Items will not be considered faulty if the issue is due to:

  • Misuse or accidental damage
  • Normal wear and tear
  • Failure to follow care instructions

💳 Gift Cards

Gift cards are non-refundable, not redeemable for cash, and valid for a minimum of 3 years from the date of purchase.

🚚 Shipping & Returns

Shipping costs are non-refundable for change-of-mind returns. Customers are responsible for return postage unless the item is faulty or not as described.

📦 How to Return an Item

  • Contact us via our Contact Us page
  • Provide your order number, full name, and reason for return
  • We will provide return instructions once approved

📮 Return Address

Love Persimmon Returns
420 Oxford Street
Paddington, NSW 2021
Australia
Phone: +61 (0)2 9380 9107

🚫 Important Note

Perfume and candles cannot be shipped internationally due to air transport restrictions.

⚖️ Your Rights

This policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify those rights.